Privacy Policy

Last updated: September 29, 2026

Introduction

Jolly-hawk operates the website jolly-hawk.com and provides fuel economy optimization services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or engage our services.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information you provide directly

When you book a service or contact us, we collect:

Full name
Email address
Vehicle information including make, model, and year
Information about your driving patterns and fuel consumption
Any additional details you provide in correspondence

Information collected automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on each page
Referring website addresses
Device information and operating system

How We Use Your Information

We use collected information for the following purposes:

To provide and deliver the fuel economy services you request
To communicate with you about your booking and service appointments
To analyze vehicle efficiency and prepare diagnostic reports
To improve our services and website functionality
To comply with legal obligations and resolve disputes

Legal Basis for Processing

We process your personal data based on:

Contract performance: Processing necessary to fulfill our service agreement with you
Legitimate interests: Processing necessary for our business operations, provided your rights are not overridden
Legal obligation: Processing required to comply with applicable laws
Consent: Where you have given explicit consent for specific processing activities

Data Storage and Security

Your personal information is stored on secure servers located within the United Kingdom. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our service relationship plus seven years for record-keeping purposes.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Service providers who assist with business operations, under strict confidentiality agreements
Professional advisers including lawyers and accountants
Law enforcement or regulatory bodies when legally required

Your Rights

Under UK GDPR, you have the following rights:

Right of access: Request copies of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request limitation on how we use your data
Right to data portability: Request transfer of your data to another organization
Right to object: Object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance user experience and analyze site traffic. For detailed information about our cookie usage, please review our Cookies Policy.

Third-Party Links

Our website may contain links to external sites including scientific references and resources. We are not responsible for the privacy practices of these third-party websites.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

Contact Information

For questions or concerns about this Privacy Policy or how we handle your personal data, contact us at:

Email: [email protected]
Address: 47 Cathedral Road, Cardiff, CF11 9HE, United Kingdom

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

ICO website: ico.org.uk